This review is about their chicken chipotle panini. I ordered togo, and when I opened the box the tops of both halves had slid off, there was melted cheese and sauce smeared everywhere, and the little bits of chicken had fallen out. I had to reassemble the sandwich which made a huge mess due to the the BBQ sauce. It looked like someone just threw it together then shoved it in a box: it was a huge mess. On top of that they didn't give me the side I wanted. Overall I was pretty disappointed. I get they are busy for dinner but geez. The sandwich tasted fine but it's too slippery. Even when it's nicely put together all the ingredients fall out. Mine had a bunch of small chicken pieces opposed to strips which likely added to it not holding together.
(1)
Christina L.
I've been here numerous times and probably would have given 4 stars. The food is good, exactly what I expect. Service prompt. HOWEVER, I'm giving it 2 stars based on restrooms. Horrible, dirty, a plunger laying on floor. I probably would have left had I gone before I ate. Second issue, why would they change bread served??? They used to serve a wonderful crusty bread, soft inside. Now it's a generic roll. It's a shame because I truly enjoy their soups and salads.
(2)
Art T.
I feel like Panera's serving sizes have decreased ever so slightly of late. Still, the quality is the same, which is good if you know what you're expecting. There is always a great variety of fresh options to choose from, which is also a good thing. One thing: a Cuban is ham, roast pork, swiss cheese, dill pickles, and mustard. It is not: ham, grilled chicken, swiss, sweet pickles, and your own special sauce. Kind of odd. I can accept calling it a chicken Cuban, that's cool if you want to mess with the recipe, but there's only so much you can mess with before i changes the original to beyond what it once was. Seriously... like calling sugary liqueurs in a triangular glass a '-tini.' Anyway... the food is usually quite delicious and the ingredients are fresh. The staff is mostly very friendly and inviting. No real complaints.
(4)
Brianna C.
I went once to grab a coffee and the employees were rude and were talking about inappropriate things that shouldn't be talked about when you have customers waiting, things may have changed and if you do go everyday sorry if I offended you.
(2)
Juliet G.
I love the salads, beverages and friendly management. It's one of the few places where I feel I have lots of healthy choices to choose from.
(4)
Robin G.
My food was good. Got the breakfast power sandwich.
(4)
R R.
The first three items my friend & I tried to order we were told it would be 16 minutes till those items would be ready. I changed my selection & it was still 15 minutes till my beeper went off. Never being here before I went back to the cashier for my food.I was then told by the cashier my food was to be picked up at the other end of the counter. I get to the other end of the counter & wait another ten minutes with out anyone even making eye contact or "One moment, sir" Nothing, just standing around waiting. Oh, I forgot to tell you I tried to pour myself a cup of Hazelnut coffee & there was only half a cup left. My friend was so hungry he decided to get a danish to hold him over. Yes another 15 minute ordeal. At this point I told my friend I was sorry but could not take one more minute of this completely mediocre experience. We dropped our food & coffee off with the cashier & told them we had no idea how they stayed in business. I didn't stay for a $13.00 refund, I just had to get out of there as quickly as possible. I never saw so many clueless employees at one business. I realize its not there fault they were never trained properly, but there is no good reason why they have not been trained. I have heard good reviews about there other locations. However there are many other great restaurants in the area to take another chance on them. I have over 50 years experience in customer service, many of the years in the restaurant trade. This restaurant is in the top 10 worst restaurant experiences of my life. I try to give the benefit of the doubt, however there is none for this restaurant.
(1)
Rita M.
Standard Panera fare, nothing more nothing less. I understand this location is in a busy area but it was really noisy. Lots of little kids running around and yelling. The table and booths were not as tidy as other Panera locations. The food was decent, the staff was prompt and polite. Nothing much to say about this location, pretty average.
(3)
Rick S.
While I'm not a big fan of Panera their food is good and the service is fast. This is a better alternative to many fast food places. So my 3 star review is a bit biased to the negative because there's something about Panera of which I'm not fond. Partly because they're trying to get people's orders and move everyone through the line, and so you feel rushed.
(3)
Jennifer S.
I love Panera...any and all Paneras because they are consistently good! I enjoyed my regular last night...chicken noodle soup and a greek salad - yum!
(4)
Joy G.
Good service, food is always prepared nicely and promptly. Friendly staff.. my only complaint is the crowds. The facility is way to small for the amount of people that come here.
(4)
Kyle S.
After a long night of imbibing and reminiscing, I set out with some old friends on a road-trip to upstate NY. We were requiring some coffee and/or bfast sammies and decided to hit Panera on the way to I-81. To their complete and utter shock, I had not been to a panera before. After they picked their jaws up off the floor, we dragged ourselves inside. The place was packed. Traffic flow coming in the doorway was a problem. Then, you have to pick a number, like the deli counter. Everything on the menu had artfully composed descriptions, presumably to hide the distinctly average quality of their ingredients. I got a breakfast sandwich and some espresso. Espresso was so-so, sandwich was all right. I probably wouldn't go back unless prompted.
(3)
Dave E.
It's OK, the wireless works, The Food is OK, never semed that busy but then I don't try to go during the lunch rush hour. Generally like the soups and the soup-salad combo is pretty good. Have added the Brownie/cookie extra 99 cents which is pretty good.
(3)
Kelly h.
Love the service! Its always friendly. Not a fan of the sandwiches but i do LOVE the Greek salad and the broccoli Cheddar soup. It gets very busy during lunch but they do a good job of getting people in and out as fast as they can.
(4)
Joshua D.
I'm always on the lookout for decent places where I can sit with my laptop and get a little work done. The food is pretty average as the other reviewers have noted though it's priced a bit higher than it should be. Coffee and drinks are decent but don't plan on getting work done especially during lunch. It's busy and noisy and worst of all they limit your internet usage during those hours. Lately even outside of the lunch rush the wireless is painfully slow. I won't be back. I could barely load this page so I could write this review.
(1)
Steve V.
Haven't been disappointed yet. Good for lunch.
(3)
Steve P.
I've yet to have any sandwiches at this location that really made me feel like I made the right decision in spending my money here. I can recommend their Strawberry & Walnut salad however which is excellent. It comes with poppy seed dressing and is great on a spring day.
(3)
Todd D.
I'll edit out the profanities from the blog post. -1 star if it t'where possible. We made the one-day motoring trip from Brattleboro to the D.C. area yesterday. The Panera was my idea, and it's the heart-and-soul of this vignette. We walked in about 7:45pm, into a place manned (womaned?) by four teens who couldn't possibly manage to lead actual lives that involve actual things. Yes, it was my idea to amble over to Panera from B&N - it seemed like such a grand idea. L. ordered a chicken Caesar salad, and we ordered two mozzarella and tomato Paninis, to go. Smooth. Done. Case closed. We are the only folks in there since they are closing at 8p; well, us and the woman and child ordering ahead of us - an order that took FOREVER to be completed. An order that included two bakery items. I should have known. We eventually get our bag of stuff and headed to the car, disregarding everything that Joe Pesci taught us about drive thrus and/or takeaway. L. has no chicken on her sorry looking salad, X starts to eat her Panini before ripping it open to see what looks like 1/2 a cherry tomato and an area the might have once seen mozzarella. We turn around. The smooth brains 'working' in the place have locked the doors by now and began 'cleaning' up for the night. We knock, wave, and eventually get let back in to the scene of the crime. Each and every one of the girls is totally confused by the situation as presented, one that involves bread, tomatoes, cheese, and salad. They continue cleaning while debating ciabatta and baguette, cheese and tomato, salad and salad. Eventually the manager is brought into the movie from his cubicle in the back of the restaurant - the bar is very, very low to be a manager. He looks at the sandwiches, says "those are all wrong", and slowly begins the task of actually doing something. The girls are rallied, actual tomatoes are gotten, cheese is secured, and he manages to somehow make two new sandwiches. As for the missing chicken, one of the wedges pulls a little baggy of chicken from below the counter and shakes it out on L's salad. Classy as f***. L. decided she didn't want the salad anymore. I tell manager-man that we'll just take a refund on the salad. There are two rounds of questioning on the salad before he gives up. Two rounds before I pull my ServSafe qualification/culinary card and point out a few items. First, the chicken is clearly delivered pre-cooked in little baggies. Even with that, I don't want to see the chicken disgorged from said bag onto the salad. Take the salad down off the counter, do your thing, and re-deliver it. I think there's some old saying about sausage and making. Second, the minute we walked back in with a food issue, and there was a determination and agreement to make us some new stuff, you need to get the f**king minions to stop cleaning the counters, leaving the cleansing buckets and cleaners on the counters, and take care of us before going back to cleaning. Nope. Not these geniuses: scrubbing away, nasty sanitation buckets on the counter near the chicken - pretty bad. I understand they were in a hurry to close on a Sunday night and get home in time for Kickin' it with the Kardashians, but really? It was probably the worst encounter ever in a food place. I don't say that lightly. But, the good that comes from it all is that I'm even less likely to eat 'out' then I already have been of late. I'd like to thank the good folks at Panera Break, near 84 S 32nd ST, Camp Hill, Pennsylvania. p.s. Don't think me sexist. All the employees just happened to be girls. I'm sure we would have had the same outcome with dudes.
(1)
Heather K.
There isn't really anything that makes this particular Panera stand out from the others, since it's a chain, but I gotta give them props for the newly installed queue at the register. Before, customers like me would shuffle in and kinda "clump" near the register and it was difficult to know who was next. Now the queue helps in getting the orders done quickly and it's much less confusing. As for the food, it's your typical Panera spread. They get my order right and it's the proper temperature (hot soup, cold salad, etc.) so I can't find a reason to complain.
(3)
Stephen A.
Reliably good quality for an easy, quick meal. Can't go wrong when you are looking for something casual but tasty and relatively healthy.
(4)
Barbara V.
Soup, sandwiches and salads.....that's what they do so if you are looking for that then you'll be happy. They also have a selection of sweets but I go for the soup and sandwich combo. They have a larger than normal choice of soups. I'm a fan of the creamy tomato. They allow for half sandwiches too which helps if your watching your calories. They post calories too which may make you think twice about what you order. I still get the roast beef. If you head there for breakfast, something they also do well, grab a cinnamon bagel with hazelnut cream cheese! Just not if your on a diet. They also have wifi access so you'll see folks there enjoying coffee and a snack while they work on homework.
(4)
Pete S.
First time at a Panera Bread anywhere and second time I had anything from them. Several of the previous reviewers rated the establishment average and it lived up to that billing. I ordered the tuna salad. While the tuna salad found on the bread was probably a bit above average the paltry serving size offset that. The tuna did not cover the bread, average slice, and where it was found it was spread about as thin as it could have been. Typical of most places like this the mayonnaise was plentiful; the sandwich is tuna salad not mayonnaise salad. To complete the serving was an average quality kettle potato chip. I am not looking for pig out quantities just a respectable amount of food for the price; I can save excess for later. My other encounter was with a pastry bought at the store and brought home. It was a bear claw which was better than most pastries one can find but that is not to say it was an excellent pastry. Beats vending machines and most packaged goods from the grocery. But like most of the food served at Panera it appears to have been made elsewhere in large quantities and shipped in; a process that guarantees mediocrity. I am often asked why I don't complain at the stores when receiving something that does not measure up. These stores like many other food establishments are staffed by very young apathetic employees that would rather visit with friends and each other than deal with customers. So I avoid the confrontations given the usual lack of adult supervision. Compliments to the young lady staffing the ordering location and cash register she was doing her job well. This was Saturday 8/27 around 8 p.m.
(2)
Steve W.
I have been to multiple Paneras in various cities & towns around the Northeast and typically have not been disappointed. That streak has been broken. I arrived at this location on a weekday morning and after waiting a few moments for the cashier to ask to take my order I request a breakfast sandwhich. She deadpans to me that they stop serving breakfast at 10:30 am. I glance at my handheld and its 10:37. I ask her if she is serious and she again deadpans would I like anything else. I was dumbfounded and got a cup of coffee to go. This down graded Panera to something that is no longer discernable from McDonalds as far as customer service. I still can't fathom how places get so caught up in corporate policy that they lose site of the patron. Never again.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : No Outdoor Seating : Yes Wi-Fi : Free Has TV : No Waiter Service : No Caters : Yes
Kim H.
This review is about their chicken chipotle panini. I ordered togo, and when I opened the box the tops of both halves had slid off, there was melted cheese and sauce smeared everywhere, and the little bits of chicken had fallen out. I had to reassemble the sandwich which made a huge mess due to the the BBQ sauce. It looked like someone just threw it together then shoved it in a box: it was a huge mess. On top of that they didn't give me the side I wanted. Overall I was pretty disappointed. I get they are busy for dinner but geez. The sandwich tasted fine but it's too slippery. Even when it's nicely put together all the ingredients fall out. Mine had a bunch of small chicken pieces opposed to strips which likely added to it not holding together.
(1)Christina L.
I've been here numerous times and probably would have given 4 stars. The food is good, exactly what I expect. Service prompt. HOWEVER, I'm giving it 2 stars based on restrooms. Horrible, dirty, a plunger laying on floor. I probably would have left had I gone before I ate. Second issue, why would they change bread served??? They used to serve a wonderful crusty bread, soft inside. Now it's a generic roll. It's a shame because I truly enjoy their soups and salads.
(2)Art T.
I feel like Panera's serving sizes have decreased ever so slightly of late. Still, the quality is the same, which is good if you know what you're expecting. There is always a great variety of fresh options to choose from, which is also a good thing. One thing: a Cuban is ham, roast pork, swiss cheese, dill pickles, and mustard. It is not: ham, grilled chicken, swiss, sweet pickles, and your own special sauce. Kind of odd. I can accept calling it a chicken Cuban, that's cool if you want to mess with the recipe, but there's only so much you can mess with before i changes the original to beyond what it once was. Seriously... like calling sugary liqueurs in a triangular glass a '-tini.' Anyway... the food is usually quite delicious and the ingredients are fresh. The staff is mostly very friendly and inviting. No real complaints.
(4)Brianna C.
I went once to grab a coffee and the employees were rude and were talking about inappropriate things that shouldn't be talked about when you have customers waiting, things may have changed and if you do go everyday sorry if I offended you.
(2)Juliet G.
I love the salads, beverages and friendly management. It's one of the few places where I feel I have lots of healthy choices to choose from.
(4)Robin G.
My food was good. Got the breakfast power sandwich.
(4)R R.
The first three items my friend & I tried to order we were told it would be 16 minutes till those items would be ready. I changed my selection & it was still 15 minutes till my beeper went off. Never being here before I went back to the cashier for my food.I was then told by the cashier my food was to be picked up at the other end of the counter. I get to the other end of the counter & wait another ten minutes with out anyone even making eye contact or "One moment, sir" Nothing, just standing around waiting. Oh, I forgot to tell you I tried to pour myself a cup of Hazelnut coffee & there was only half a cup left. My friend was so hungry he decided to get a danish to hold him over. Yes another 15 minute ordeal. At this point I told my friend I was sorry but could not take one more minute of this completely mediocre experience. We dropped our food & coffee off with the cashier & told them we had no idea how they stayed in business. I didn't stay for a $13.00 refund, I just had to get out of there as quickly as possible. I never saw so many clueless employees at one business. I realize its not there fault they were never trained properly, but there is no good reason why they have not been trained. I have heard good reviews about there other locations. However there are many other great restaurants in the area to take another chance on them. I have over 50 years experience in customer service, many of the years in the restaurant trade. This restaurant is in the top 10 worst restaurant experiences of my life. I try to give the benefit of the doubt, however there is none for this restaurant.
(1)Rita M.
Standard Panera fare, nothing more nothing less. I understand this location is in a busy area but it was really noisy. Lots of little kids running around and yelling. The table and booths were not as tidy as other Panera locations. The food was decent, the staff was prompt and polite. Nothing much to say about this location, pretty average.
(3)Rick S.
While I'm not a big fan of Panera their food is good and the service is fast. This is a better alternative to many fast food places. So my 3 star review is a bit biased to the negative because there's something about Panera of which I'm not fond. Partly because they're trying to get people's orders and move everyone through the line, and so you feel rushed.
(3)Jennifer S.
I love Panera...any and all Paneras because they are consistently good! I enjoyed my regular last night...chicken noodle soup and a greek salad - yum!
(4)Joy G.
Good service, food is always prepared nicely and promptly. Friendly staff.. my only complaint is the crowds. The facility is way to small for the amount of people that come here.
(4)Kyle S.
After a long night of imbibing and reminiscing, I set out with some old friends on a road-trip to upstate NY. We were requiring some coffee and/or bfast sammies and decided to hit Panera on the way to I-81. To their complete and utter shock, I had not been to a panera before. After they picked their jaws up off the floor, we dragged ourselves inside. The place was packed. Traffic flow coming in the doorway was a problem. Then, you have to pick a number, like the deli counter. Everything on the menu had artfully composed descriptions, presumably to hide the distinctly average quality of their ingredients. I got a breakfast sandwich and some espresso. Espresso was so-so, sandwich was all right. I probably wouldn't go back unless prompted.
(3)Dave E.
It's OK, the wireless works, The Food is OK, never semed that busy but then I don't try to go during the lunch rush hour. Generally like the soups and the soup-salad combo is pretty good. Have added the Brownie/cookie extra 99 cents which is pretty good.
(3)Kelly h.
Love the service! Its always friendly. Not a fan of the sandwiches but i do LOVE the Greek salad and the broccoli Cheddar soup. It gets very busy during lunch but they do a good job of getting people in and out as fast as they can.
(4)Joshua D.
I'm always on the lookout for decent places where I can sit with my laptop and get a little work done. The food is pretty average as the other reviewers have noted though it's priced a bit higher than it should be. Coffee and drinks are decent but don't plan on getting work done especially during lunch. It's busy and noisy and worst of all they limit your internet usage during those hours. Lately even outside of the lunch rush the wireless is painfully slow. I won't be back. I could barely load this page so I could write this review.
(1)Steve V.
Haven't been disappointed yet. Good for lunch.
(3)Steve P.
I've yet to have any sandwiches at this location that really made me feel like I made the right decision in spending my money here. I can recommend their Strawberry & Walnut salad however which is excellent. It comes with poppy seed dressing and is great on a spring day.
(3)Todd D.
I'll edit out the profanities from the blog post. -1 star if it t'where possible. We made the one-day motoring trip from Brattleboro to the D.C. area yesterday. The Panera was my idea, and it's the heart-and-soul of this vignette. We walked in about 7:45pm, into a place manned (womaned?) by four teens who couldn't possibly manage to lead actual lives that involve actual things. Yes, it was my idea to amble over to Panera from B&N - it seemed like such a grand idea. L. ordered a chicken Caesar salad, and we ordered two mozzarella and tomato Paninis, to go. Smooth. Done. Case closed. We are the only folks in there since they are closing at 8p; well, us and the woman and child ordering ahead of us - an order that took FOREVER to be completed. An order that included two bakery items. I should have known. We eventually get our bag of stuff and headed to the car, disregarding everything that Joe Pesci taught us about drive thrus and/or takeaway. L. has no chicken on her sorry looking salad, X starts to eat her Panini before ripping it open to see what looks like 1/2 a cherry tomato and an area the might have once seen mozzarella. We turn around. The smooth brains 'working' in the place have locked the doors by now and began 'cleaning' up for the night. We knock, wave, and eventually get let back in to the scene of the crime. Each and every one of the girls is totally confused by the situation as presented, one that involves bread, tomatoes, cheese, and salad. They continue cleaning while debating ciabatta and baguette, cheese and tomato, salad and salad. Eventually the manager is brought into the movie from his cubicle in the back of the restaurant - the bar is very, very low to be a manager. He looks at the sandwiches, says "those are all wrong", and slowly begins the task of actually doing something. The girls are rallied, actual tomatoes are gotten, cheese is secured, and he manages to somehow make two new sandwiches. As for the missing chicken, one of the wedges pulls a little baggy of chicken from below the counter and shakes it out on L's salad. Classy as f***. L. decided she didn't want the salad anymore. I tell manager-man that we'll just take a refund on the salad. There are two rounds of questioning on the salad before he gives up. Two rounds before I pull my ServSafe qualification/culinary card and point out a few items. First, the chicken is clearly delivered pre-cooked in little baggies. Even with that, I don't want to see the chicken disgorged from said bag onto the salad. Take the salad down off the counter, do your thing, and re-deliver it. I think there's some old saying about sausage and making. Second, the minute we walked back in with a food issue, and there was a determination and agreement to make us some new stuff, you need to get the f**king minions to stop cleaning the counters, leaving the cleansing buckets and cleaners on the counters, and take care of us before going back to cleaning. Nope. Not these geniuses: scrubbing away, nasty sanitation buckets on the counter near the chicken - pretty bad. I understand they were in a hurry to close on a Sunday night and get home in time for Kickin' it with the Kardashians, but really? It was probably the worst encounter ever in a food place. I don't say that lightly. But, the good that comes from it all is that I'm even less likely to eat 'out' then I already have been of late. I'd like to thank the good folks at Panera Break, near 84 S 32nd ST, Camp Hill, Pennsylvania. p.s. Don't think me sexist. All the employees just happened to be girls. I'm sure we would have had the same outcome with dudes.
(1)Heather K.
There isn't really anything that makes this particular Panera stand out from the others, since it's a chain, but I gotta give them props for the newly installed queue at the register. Before, customers like me would shuffle in and kinda "clump" near the register and it was difficult to know who was next. Now the queue helps in getting the orders done quickly and it's much less confusing. As for the food, it's your typical Panera spread. They get my order right and it's the proper temperature (hot soup, cold salad, etc.) so I can't find a reason to complain.
(3)Stephen A.
Reliably good quality for an easy, quick meal. Can't go wrong when you are looking for something casual but tasty and relatively healthy.
(4)Barbara V.
Soup, sandwiches and salads.....that's what they do so if you are looking for that then you'll be happy. They also have a selection of sweets but I go for the soup and sandwich combo. They have a larger than normal choice of soups. I'm a fan of the creamy tomato. They allow for half sandwiches too which helps if your watching your calories. They post calories too which may make you think twice about what you order. I still get the roast beef. If you head there for breakfast, something they also do well, grab a cinnamon bagel with hazelnut cream cheese! Just not if your on a diet. They also have wifi access so you'll see folks there enjoying coffee and a snack while they work on homework.
(4)Pete S.
First time at a Panera Bread anywhere and second time I had anything from them. Several of the previous reviewers rated the establishment average and it lived up to that billing. I ordered the tuna salad. While the tuna salad found on the bread was probably a bit above average the paltry serving size offset that. The tuna did not cover the bread, average slice, and where it was found it was spread about as thin as it could have been. Typical of most places like this the mayonnaise was plentiful; the sandwich is tuna salad not mayonnaise salad. To complete the serving was an average quality kettle potato chip. I am not looking for pig out quantities just a respectable amount of food for the price; I can save excess for later. My other encounter was with a pastry bought at the store and brought home. It was a bear claw which was better than most pastries one can find but that is not to say it was an excellent pastry. Beats vending machines and most packaged goods from the grocery. But like most of the food served at Panera it appears to have been made elsewhere in large quantities and shipped in; a process that guarantees mediocrity. I am often asked why I don't complain at the stores when receiving something that does not measure up. These stores like many other food establishments are staffed by very young apathetic employees that would rather visit with friends and each other than deal with customers. So I avoid the confrontations given the usual lack of adult supervision. Compliments to the young lady staffing the ordering location and cash register she was doing her job well. This was Saturday 8/27 around 8 p.m.
(2)Steve W.
I have been to multiple Paneras in various cities & towns around the Northeast and typically have not been disappointed. That streak has been broken. I arrived at this location on a weekday morning and after waiting a few moments for the cashier to ask to take my order I request a breakfast sandwhich. She deadpans to me that they stop serving breakfast at 10:30 am. I glance at my handheld and its 10:37. I ask her if she is serious and she again deadpans would I like anything else. I was dumbfounded and got a cup of coffee to go. This down graded Panera to something that is no longer discernable from McDonalds as far as customer service. I still can't fathom how places get so caught up in corporate policy that they lose site of the patron. Never again.
(1)Emma S.
fuji apple chicken salad!
(2)